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What Our Terms Mean for Your Account

berlian99 operates under a set of account terms and access policies that apply to every registered account in eligible regions — including how your data is handled, how your account is governed, and what rules apply when you use DANA, OVO, or GoPay to…

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berlian99 What Our Terms Mean for Your Account
DATA AND ACCOUNT STANDARDS

How We Handle Your Data and Account Security

Account security and data handling are not afterthoughts here. Every account is protected with SSL encryption at login, and OTP verification is required when accessing your account from a new device. We keep only the data we need to operate your account and process payments — your DANA, OVO, or GoPay details are never stored in plain text on our servers. Data retention follows the period required by our operational obligations, after which account data is deleted or anonymised. You can request a copy of your data, ask us to correct inaccuracies, or request deletion where local law permits those rights.

SSL Encryption at Login

Every login session is encrypted end-to-end. New-device access triggers an OTP step so only you can authorise entry to your account, even if credentials are compromised.

Minimal Data Collection

We collect only what is operationally necessary — account registration details, payment method identifiers for DANA, OVO, GoPay, and session logs for security auditing.

Retention and Deletion Policy

Account data is held for the period our operations require. Once that period ends, data is deleted or anonymised. You can request early deletion where local law supports that right.

Cookie and Tracking Scope

We use session cookies for login continuity and analytics cookies to understand page performance. You can adjust cookie preferences from the settings panel in your account.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how a specific term applies to your account — a dispute on a DANA deposit, a data request, or a wallet verification issue — our support team handles these directly. We don't route legal queries to a generic help bot. Raise it with a real agent through the channels below, and we'll confirm receipt and the expected response window in writing.

Live Chat Support Open the live chat from your account dashboard. Legal and policy queries are flagged to a senior agent, not a standard queue. Available during platform operating hours.
Email Policy Requests Send data access requests, policy clarifications, or account-closure requests by email. We confirm receipt within one business day and respond with a case reference number.
Account Help Centre The Help Centre covers wallet verification steps for DANA, OVO, and GoPay, account document submission, and how to request a copy of your account data.

Legal Questions We Hear Most Often

These are real questions about account rights, data handling, and how our policies apply to your account in Indonesia. Each answer reflects how our terms actually work — not a generic legal summary.

Yes. Send a data access request by email or through live chat. We'll confirm your identity, then provide a copy of your account data within the timeframe required by applicable rules.

After closure, we retain data for the minimum period our operational obligations require. Once that period ends, your data is deleted or anonymised. You'll receive written confirmation of closure.

Our platform terms apply to all account transactions. The wallet provider's own terms also apply on their side. Both sets of rules run in parallel — neither cancels the other out.

Raise the dispute through live chat or email with your transaction reference. A senior agent reviews policy disputes separately from general support tickets and responds with a case number.

We use session cookies and analytics cookies. Session cookies are required for login to work. Analytics cookies can be adjusted from your account settings panel at any time.

Access depends on local law and the eligible region where you're connecting from. We restrict access where local regulations do not permit the platform to operate. Check your local rules before registering.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.