Reference

What You Agree To When You Use berlian99

These terms set out how your berlian99 account works — from the moment you open it to every deposit you make via DANA, OVO, or GoPay. Access and eligibility depend on local law and are available only in regions where it is permitted.

Account holder rulesDANA, OVO, GoPay wallet useEligible regions onlyTransaction conductAccount suspension grounds
berlian99 What You Agree To When You Use berlian99
HOW WE HANDLE THIS

Account Security and Policy Conduct

These terms are not just legal text — they describe how we keep your account and wallet interactions consistent and fair. Here is how we put them into practice across four key areas.

Account Security

Your account is protected by password and OTP verification on login. We never ask for your DANA, OVO, or GoPay PIN through any support channel — report requests like that immediately.

Data Handling

Account data is held under our privacy terms and used only for the purposes stated there. Wallet transaction records — DANA, OVO, GoPay — are retained for the period our policy requires.

Cookie and Session Use

We use session cookies to keep you logged in and to remember your wallet preference at checkout. You can clear cookies at any time through your browser or mobile settings without losing your account.

Requesting Changes

To request a correction to your account details or raise a dispute about a transaction, contact support in writing via email. We log every request and respond with a reference number.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear — whether it is about your wallet transaction, account suspension, or eligibility in your region — our support team can clarify it directly. Reach out through the channels below before taking any action on your account. Players in Surabaya and Bandung use the same contact paths as everyone else; there is no region-specific queue.

Live Chat Start a live chat session from any page on berlian99. Our team responds to terms and account queries as they arrive during operating hours.
Email Support Send a detailed query to our support email for written records of any terms clarification. Useful when you need a documented response about account or wallet disputes.
Help Centre The berlian99 Help Centre lists common terms questions by topic — account conduct, wallet use, and suspension appeals — so you can find a quick answer without waiting.

Common Questions About berlian99 Terms

These are the questions we get most often about how our terms work in practice — covering wallet use, account conduct, and what happens if something goes wrong.

Yes. Every wallet transaction on berlian99 is governed by these terms alongside the wallet provider's own terms. Both sets of rules apply at the same time when you fund your account.

We post updates to the terms on this page and note the revision date. Continuing to use your account after a change goes live means you accept the updated version — check this page periodically.

Depending on the breach, we may restrict, suspend, or close your account. Funds held at the time of suspension are handled according to the account-closure section of these terms.

Eligibility depends on local law in your region. Access to berlian99 services is available only where it is permitted under applicable rules. Check your local regulations before opening an account.

Contact our support team by email with your transaction reference, the wallet used — DANA, OVO, or GoPay — and a short description. We log every dispute and respond with a reference number.

The current version always lives at berlian99/terms-conditions/. We mark the revision date at the top of the page so you know when it was last updated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.